Reference

Your Privacy is Central to How luntogel Works

When you open an account with us, we collect only what we need to verify your identity, process your deposits through DANA, OVO, GoPay and QRIS, and handle…

Account data encrypted in transitPayment information isolated by providerWithdrawal verification logged per transaction

Explore the Lobby Read FAQ

What We Collect and Why

luntogel Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our privacy practices are built around keeping your account secure and your deposits moving fast. When you register, we ask for your name, email, phone number and birth date so we can verify your identity and comply with regional rules. Your payment methods — DANA, OVO,

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GoPay and QRIS — are linked to your wallet but stored separately from your profile. We log every deposit, withdrawal and live-table session to detect fraud and ensure your winnings reach your account. How we handle this data depends on local law in your region. We
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keep transaction records for as long as your account is active, plus seven years after closure for regulatory purposes.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US

How to Contact Us About Your Privacy

Team online

Email Support

Send privacy requests to [email protected]. We respond within 48 hours on weekdays. Include your account username and the specific data or right you're requesting.

Live Chat

Open the chat widget in your account lobby between 08:00 and 22:00 Indonesia time, seven days a week. Ask for the Privacy team and they'll guide you through access or deletion requests.

Account Settings

Go to Settings > Privacy & Data inside your account. You can download a copy of your personal data, update your contact details, or request account closure in one place.

HOW WE PROTECT

Data Security and Your Rights

Encryption and Storage

All account data travels over HTTPS and is stored in encrypted databases. Payment details are tokenised so we never hold your raw DANA, OVO, GoPay or QRIS credentials on our servers.

Cookie and Tracking

We use cookies to keep you logged in and remember your game preferences. We do not use third-party trackers to build profiles. You can manage cookies in your browser settings without losing core account functionality.

Access Your Data

Request a full download of your personal information, including account history, deposits, withdrawals and session logs. We prepare this file within five business days and send it securely to your registered email.

Correct or Delete

Update your name, email or phone directly in Settings > Account Details. To delete your account, request closure via Settings > Privacy & Data or email [email protected] with photo ID verification.

Retention and Purge

We keep your live account data as long as your account is active. After closure, we retain transaction and payment records for seven years to comply with financial reporting laws in your region.

Breach Notification

If we discover unauthorized access to your account or payment data, we notify you by email and provide a detailed incident report within 72 hours, along with steps to secure your account.

Privacy Questions We Hear Often

No. We do not sell your personal information. We share data only with payment processors to clear your DANA, OVO, GoPay and QRIS deposits, and with regulatory authorities if required by law. Your profile data stays within luntogel.

Your account profile is deactivated immediately. Transaction records and payment history are kept for seven years to meet financial regulations. You can request full deletion of non-regulatory data by emailing [email protected] with identity verification.

We match your withdrawal destination to the payment method you used for deposits. For amounts over Rp 10 million, we may ask for a photo ID or bank statement. Verification usually completes within two hours during business hours.

Yes. Open your browser settings and filter for luntogel.xyz. You'll see session cookies (login), preference cookies (game settings) and analytics cookies (page flow). You can block analytics cookies without affecting your account access.

Your payment method is linked to your luntogel wallet only while your account is active. You can unlink it from Settings > Payment Methods at any time. After account closure, no new transactions can be processed to that method.

Go to Settings > Privacy & Data and select 'Download My Data'. We compile your profile, account history, deposits, withdrawals and session logs into a file sent to your email within five business days at no charge.

This policy applies to all players where local law permits. Specific data retention rules or regulatory reporting requirements depend on local law in your region. We always follow the stricter standard if your location has additional privacy protections.

Your Privacy is Central to How luntogel Works

How to Contact Us About Your Privacy

Email Support

Live Chat

Account Settings

Data Security and Your Rights

Encryption and Storage

Cookie and Tracking

Access Your Data

Correct or Delete

Retention and Purge

Breach Notification

Privacy Questions We Hear Often

01 Does luntogel sell my data to other companies?

02 What happens to my data if I close my account?

03 How do you verify my identity when I withdraw?

04 Can I see what cookies luntogel uses?

05 Is my DANA, OVO, GoPay or QRIS account linked to luntogel permanently?

06 How do I request all my personal data at once?

07 What if I live in Surabaya or another region? Does this policy change?

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